Can't share data. I'm abroad and have paid for roaming but the app has been down
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04-06-2023 10:25 AM
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04-06-2023 11:06 AM
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31-10-2023 01:23 PM
I also had this problem recently. As the main account holder, I could not share data from abroad, and neither could my family member in the UK. Had to cancel my EE SIM, and ask for a new SIM to be sent to my UK address at which point my family member was able to share my data.
EE customer service said once the main account SIM leaves the UK network, data sharing cannot be done. I think it is an unreasonable restriction, maybe if enough complain they'll remove the restriction.
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31-10-2023 01:24 PM - edited 31-10-2023 01:24 PM
The problem is definitely not app related.

- Account cancelled WRONGLY by EE agent! Stuck in US with no phone! in Contracts & Billing
- URGENT!!! Complaint: EE Misinformation Leading to Overbilling in Contracts & Billing
- Childrens contracts charged for my subscription in Contracts & Billing
- Incorrect charges for international calls in Contracts & Billing
- Re: Issues with Website, loggin in - Small business in EE app and website