Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[fhzzky]

Sorry, what do you mean by activate sim card?

@Katie_B 

[Katie_B]

Are you able to use your SIM to make or receive calls @fhzzky?

This will confirm your SIM is active. 

Katie

[fhzzky]

Hello, yes i’m using this sim right now. I can use internet, call and receive calls and messages.

@Katie_B 

[James_B]

Hi @fhzzky,

If your SIM is activated and you still can't link it to My EE, please get in touch with Customer Care so a member of the team can link it manually for you.

They'll be happy to help. 🙂

James

[Aj1010]

I am having the same problem is there a solution 

[shannoor]

I tried to contact the EE customer service and they could not even connect the number to the account even though I can use my sim fine. (Call, SMS and DATA)

Is there a particular technical problem EE encountering? 

[Leanne_T]

Hi @Aj1010 @shannoor 

Thanks for coming here. 

Have you both topped up the account? 

How long ago did you purchase the SIM? 

Leanne 🙂

[ah716met]

I am trying to link an ee pay as you go to the app and it will not let me 

[Leanne_T]

Hi @ah716met 

Do you have an existing EE account you are trying to add this number to?

Is this a new SIM? 

Leanne.

[ah716met]

 

Yes this is a new pay as you go sim