Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[iainp999]

Hi Katie, not yet, no

[Katie_B]

Thanks for confirming @iainp999. 

I would recommend trying to link your SIM once it is active. 

If you do not wish to do this please get in touch with our customer care team who will be able to help further. 

Katie

[iainp999]

Thanks @Katie_B - the activation step is failing with "well, that didn't work"

[Katie_B]

I would recommend getting in touch so our customer care team can look into this further @iainp999. 

Katie

[iainp999]

@Katie_B booking a callback via 150 is failing too!

[Katie_B]

Are you able to wait in the queue @iainp999? is that an option?

Katie

[iainp999]

I am given a message stating that waiting in the queue will apply usual charges, but I haven't been able to top up yet.

[Katie_B]

If you wish to top up you can do this using the Fast Top-Up route @iainp999. 

You can also try linking again once you have topped up. 

Katie

[iainp999]

Hi @Katie_B 

I topped up 15 pounds, now when I text 150 asking for balance, it states that my balance is zero!

[Katie_B]

Are you able to send texts @iainp999?

Have you tried linking again?

Katie