Can't link EE pay go SIM to EE account

[J2MMY]

I have received a pay as you go sim card by post. When I select to link it to my existing EE account online, it says there is an error linking and to try again later. When I try later, I get the same error. 

The pay as you go sim card is showing signal and can make calls etc.

Thanks

[James_B]

Hi @NickNap,

I'm sorry to hear you were disconnected when you called.

The team will be happy to help when you have a moment spare to call again.

James

[EE_AL]

Good Day

Please may I have some assistance at some point as I am having the same issue of not being able to link my Pay As You Go sim card to my EE account.

Just today I have activated the Sim card by inserting it into my phone and then have created an EE account. After this I went to link the sim card to the account, but no success. I receive the error message "We're having trouble linking your products".

If you could help me, it would much appreciated.

Thank you.

[Leanne_T]

Hi @EE_AL 

Thanks for coming to the community 🙂

Have you topped up and used the SIM card? 

Leanne. 

[EE_AL]

Hello Leanne,

I have topped up my card via 150 and now linked the card to my account.

Thank you,

EE_AL

[Katie_B]

Thanks for letting us know @EE_AL. 

Katie

[iainp999]

Same problem here - new payg sim, cannot link to account.

Could EE support drop me a message please?

[Katie_B]

Hello @iainp999. 

Has your new SIM been activated?

Speak soon, 

Katie

[iainp999]

Hi @Katie_B 

I've installed it in my phone, created an account and trying to link it fails. Anything else I need to do?

[iainp999]

When I try to activate I get "well that didn't work" from the site

[Katie_B]

Hi @iainp999. 

Thanks for getting back to me have you topped your SIM up and been able to make calls and texts OK or even purchase a pack?

Katie