Can't access any product deals! Sorry, looks like a technical error

[emily612]

Every time I try to look at the deal available on my accounts for tv/broadband etc.. I get this error.
Any ideas EE?

Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted.

[Katie_B]

Hello @emily612. 

Thanks for coming here. 

Have you been able to try another browser?

Katie

[XRaySpeX]

Are you looking at Broadband Deals ?

[Adammcl87]

Hello.

I have been getting this message for the last few days.

Tried through EE App on mobile and on laptop browsers.

[emily612]

Hi,

I tried Microsoft Edge and got the same problem. I wanted to look at the upgrades available to me but ended up going into an EE shop to sort that out. It's not an issue for me now as I'm all sorted with a deal. FYI - I just tried it again now - if I log in, go to Shop, click the Broadband option - I get :

"Sorry, looks like a technical error
Please call us on 0800 956 6000 and we’ll try to get things sorted."

[J-B2]

This happens about 95% of the time for me too and has done for 2 weeks on the days I have tried. Dont want to waste money on the phone either as I do not have ee mobile.

[J-B2]

I think I'll go check the plusnet shop instead 🙂 

[Katie_B]

Hi @J-B2. 

I am sorry to hear this is happening. 

Our sales team will be able to help you by calling 0800 956 6000 which is a free number to call whilst in the UK. 

Katie

[Fzb]

I have been trying to call for the last 2 days but have given up as the wait time is over 20 minutes every time!

How else am I able to sign up to broadband?

[Katie_B]

Good morning @Fzb. 

Welcome to the EE Community. 

I am sorry to hear this. 

You can also place your broadband order online by visiting this page HERE. 

Katie