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Bug report - incorrect allowance reset time

Aracer
Visitor

‎14-10-2023 11:12 AM

My EE app is showing incorrect information - it says my allowance resets on 20th November, when it actually resets on 2nd November, which is 20 days time - I guess the 20 days is being used incorrectly (and to be honest the info I want is how many days until it resets, I don't want to have to do maths to work it out).

0 Helpful
3 REPLIES 3
James_B
EE Community Support Team

‎14-10-2023 11:27 AM

Thanks for flagging this @Aracer 

I've sent you a private message to take some further information.

James

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎14-10-2023 01:27 PM

This has been noticed by @Chris_B 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
James_B
EE Community Support Team
In response to XRaySpeX

‎14-10-2023 01:29 PM

I've also reached out to Chris @XRaySpeX 

We now have a support ticket raised for this issue @Aracer 🙂

James