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Broadband

Clintonplatt
Visitor

‎29-03-2025 10:48 PM

Anyone else's broadband not working and can't get on ee app aswell? 

2 REPLIES 2
Peter_W
EE Community Support Team

‎30-03-2025 12:27 PM

Hi @Clintonplatt 😊

Welcome to the EE Community!

In what way is your broadband not working at the moment, and have you had a chance to try our fault checker by sending a text with HELP to 66033?

If you haven't already, I'd recommend seeing if you're able to log into the browser version of your account too.

Peter

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎30-03-2025 12:34 PM

@Clintonplatt : What is the name of the EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

What lights show on router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful