INABILITY TO LINK MY BROADBAND TO MY MOBILE

[Dehunter]

I just cannot get my broadband linked to the app, I have phoned several times and have been assured that it will happen within 48 to 72 hours after that form was filled in by the help person. Nothing has happened. I was assured by the customer agent that this would be resolved and that it was updated and sent to the back team for implementation.

Going through the link process I always end up with an error message (FAMILY NAME). We need to check a few things, give us a call to confirm your identity, call 150 from your EE mobile. Etc etc. The only option then is to ‘Stop linking for now’

Does anyone have any ideas on how to get this fixed? Thanks.

[Rach_H · Accepted solution]

Hi @Dehunter,

Welcome to the Community!

I'm so sorry to hear about the trouble you're having with linking your account, and that this hasn't been sorted when you reached out to our team. I'd recommend reaching back out to our team, and they'll be able to take a look into what they can do next, and work to get this sorted.

Rach