Blank MY EE screen after app update March 27 2023

[MikeB9]

Just updated MY EE app and now have blank green screen on my iPad and iPhone 13? Anyone experienced this? Any suggestions? Thanks?

[Leanne_T]

Thanks @Mercedes18 

Which version of the app are you using? 

Could you attach a screenshot of the My EE app blank screen?

Please make sure no personal details are showing 🙂

Leanne. 

[Mercedes18]

 Hi its the latest version no updates needed. 

[Mercedes18]

Hi I figured it out battery saver was blocking the app from opening. My apologies. 

[Leanne_T]

Thanks for letting me know @Mercedes18 

This is helpful to know for anyone who may have the same issue 🙂

Leanne.

[Williams2278]

@MikeB9 I'm having the same problem with my  android phone tried to uninstall/reinstall but not working....

[Leanne_T]

Hi @Williams2278 

Which version of the app do you have? 

What device are you using? 

Leanne 🙂

[MattHugo81]

I have a problem where I get past the green login screen to just a blank home page with no information present...

Any suggestions would be appreciated.

Regards.

[Chris_B]

@MattHugo81  Not knowing what setting you have setup for DND  I recommended you turn that off first.   

[MattHugo81]

Hi. Thanks. Yeah those settings on iphone are off. It's like the app loads and logins but just end up with a white or blank screen with no loading info. Dried a reinstall and no luck along with further other potential suggestions on this thread. It's a strange one...

 

[Leanne_T]

Hi @MattHugo81 

Thanks for coming here. 

Can you try deleting the app again, then going to your app/play store and redownloading the My EE app. Does this work for you? 

Can you access your My EE account online through a web browser?

Leanne 🙂