Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
The new My EE app loads but any page linked to account information just returns a blank page
Problem with verified my number
I've got a family sim package - one for me (Dad) and 3 extra sims on my account for family members. Let's call them, Tom, **bleep** & Harry. On my invoice, all four sims show the user as me 'Dad' which makes it difficult to manage but if I go into ...
Have been trying to get into the EE app all day to shift data around and its down again for maintenance - when is it actually going to be up and running and is that another way to move data if its going to be down for a while?
My EE account seems to be locked, or just says "you have successfully logged out" whenever I put in my details. I have changed my password twice, but that doesn't seem to be the problem.Supposedly I should call 150 to unlock it, but the call center g...
I signed in to my ee and accepted the updated and I have to admit I am not a fan of the new my EE app. It asks me to log in all the time even though I chose Face ID for convenience, it shows both my mobile numbers, but my broadband line has disappear...
I'm due to select a free boost but when I try it won't select any of the options.So my free boost is sitting unclaimed
How do get an ee account running
I am very disappointed with EE. Data usage is cosmic. Before was ok. App not working and when it does, really bad app. Everything going worse not better. I was with them for more than 10 years. But now I don’t think I going to stay. Have to find dif...
