Blank MY EE screen after app update March 27 2023

[MikeB9]

Just updated MY EE app and now have blank green screen on my iPad and iPhone 13? Anyone experienced this? Any suggestions? Thanks?

[Smutzie]

• Please could you send me an update as well Katie

[Katie_B]

Hi @Smutzie. 

I have sent you a private message for more details. 

Katie

[Solanke29]

Hello Katie. I have the same issue. Can you help me please. Thanks. 

[Katie_B]

Hi @Solanke29. 

I have also sent you a private message. 

Katie

[Timmity10]

Same issue please help me 

[Katie_B]

Hi @Timmity10. 

I have sent you a private message. 

When you have a moment please take a look. 

Katie

[MalSi123]

Hi,

Rather then sending the same generic message about customers to inbox you…. Why don’t you find out what’s going on and make a public announcement of any updates about what’s going on. 

there are other people in this room too. 

realistically there is nothing you can do for any customer in the inbox (apart from just go over the same questions)

A public update would be appreciated 

[Elliotsdad]

Yes, when will it be fixed, need to share data 

[Patt1]

Please just release an update or allow us to use the previous version. 

[Christopher_G]

Hi @MalSi123 

@Katie_B has been reaching out to users through private message so that we can feed back specific examples to the investigation that is underway.

Chris