They are trying to build a profile of what customers are affected, it may be related to what tariff or device they are using and many other combinations of factors.
They wont necessarily be able to identify those that are having the problem their end.
Katie, I haven’t been requested to send any additional information, does that mean you already have sufficient info from me or do you need something extra?
I was also getting something’s gone wrong messages. The app, did not appear to require any update. I have since reloaded the app, which now opens only to a blank green screen.
@Freightdog I’ve moved your post to the relevant thread about this green screen, you comment was in thread started in 2021 so obviously has nothing todo with this issue or app version.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
