Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank MY EE screen after app update March 27 2023

MikeB9
Investigator
Investigator

‎27-03-2023 07:57 PM

Just updated MY EE app and now have blank green screen on my iPad and iPhone 13? Anyone experienced this? Any suggestions? Thanks?

121 REPLIES 121
Hamster19
Visitor

‎31-03-2023 08:17 AM

I’m have a IPHONE 13  running on the a Dev Build of the latest IOS 16.5 and since iv updated to the latest update iv keep on getting a green screen it was working fine on Monday morning but since the latest update it hasn’t worked  I think it’s time to go back to the drawing board 

0 Helpful
DomPez64
Investigator
Investigator
In response to Katie_B

‎31-03-2023 09:04 AM

Hi Katie,

The version released on Monday. When is it going to be fixed?  Just a green screen!!

0 Helpful
Patt1
Skilled Contributor
Skilled Contributor

‎31-03-2023 10:30 AM

5 days of having a stubborn green screen & deleted and reinstalled 3 times as well as restarting my iPhone 12. 
Doesn’t help that the guy at the EE shop in Folkestone claimed I was the first one with this issue & he had and iPhone & managed to open his EE app with no issues and he said that was the latest version. 
Maybe different for its staff than its customers but please get this sorted. 
He claimed to be baffled when I told him of many customers on iOS having issues. 

0 Helpful
baz1963
Visitor
In response to Katie_B

‎31-03-2023 11:26 AM

App version - 5.14.0 - Blank screen when app started.  App hasn't worked since update and still not working.  IPhone 12 IOS 16.4

 

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Patt1

‎31-03-2023 01:54 PM

@Patt1   Store staff have nothing todo with app development or the functionality of that app so no point going to a store for help. 
 

 the other issue is not every customer is affected by this or you’ll see thousands of complaints on here,    At a guess it’s probably less than 1% of customers of have an issue 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to Hamster19

‎31-03-2023 01:58 PM

@Hamster19  having a developer build of iOS, doesn’t mean that all apps are going to work as developer builds are beta versions of software so you can expect issues.      While the my EE app does have an issue for some customers and it’s nothing to with beta software you are also should remember you’ll have issues anyway with beta software.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
MikeB9
Investigator
Investigator
In response to Chris_B

‎31-03-2023 02:00 PM

???
0 Helpful
Katie_B
EE Community Support Team
In response to MikeB9

‎31-03-2023 02:04 PM

Good afternoon, 

We have been gathering some details for our support teams to look into this further. Once we have an update on this we will be sure to let you know by updating this thread. 

Katie

pacr
Visitor
In response to Katie_B

‎31-03-2023 02:39 PM

I too have blank green screen on My EE.

iphone13 and IOS 16.3.1

Like others I have tried reinstall and re-starting phone many times to no avail.

0 Helpful
Rodent483
Explorer
In response to Chris_B

‎31-03-2023 05:10 PM

Ipad is the same. I have tried re-booting, deleting and reinstalling app. App will not launch you just get a blank app coloured screen. Anybody else having the same issue ? 

0 Helpful