Blank MY EE screen after app update March 27 2023

[MikeB9]

Just updated MY EE app and now have blank green screen on my iPad and iPhone 13? Anyone experienced this? Any suggestions? Thanks?

[Matt051877]

Anyone else just green screen when trying to get in app since last update? 

[Matt051877]

Yup n done same as you but still green screen 

[Matt051877]

Same here, green screen 🥹

[354-]

My EE app, 5.14.1,working fine on Android 13, a bit slow to launch.  

[Matt051877]

Thank you, Mines since iOS update 🤦🏼‍♂️🙄

[354-]

The Android version is safe, for now! 🎲

[Patt1]

It's IOS users that are affected. Hope the next update sorts it out. 

[Katie_B]

Good morning @MleightonM and @Matt051877. 

Welcome to the community. 

Could I please confirm what phone you are using and also the version on the app you have?

Speak soon, 

Katie

[Matt051877]

iPhone 12 Pro Max for me,  no idea of app version, it’ll be the most recent EE update & this new iOS update 🤷🏼‍♂️

[Katie_B]

Thanks for confirming @Matt051877. 

I have sent you a private message for more details. 

Katie