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Bills and Payments not working

Profile closed
Not applicable

Since the recent update to the android app I am not able to see anything but an error message when trying to check Bills & payments, both in the app and online web browser.

Is there a fix available please.

1 SOLUTION

Accepted Solutions

Hi Bodz149.

Have you by any chance changed the email address which you use to log in with into your EE Account?

I experience the same errors, constant-loading and frustration whilst trying to access Bills and Plans & Subscriptions. I have four devices (there was a 5th, being a PAYG SIM card and was told this was causing a problem so had to remove it..made no difference however) and can see monthly consumption and activated add-ons etc but no bills.

I can’t say if this happened when I changed over from Virgin to BT with broadband (back in January this year) as I was forced to update my email log in address due to using a Virginnedia email which would eventually stop working after moving to BT. It feels as though since then this issue may have started for me. Yes, a rather long time. I have been experiencing this for the best part of 5 months now and am still to date nowhere closer to having this resolved.

Am I correct to assume you are still facing the same issues? 😞

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111 REPLIES 111
Northerner
EE Community Star
EE Community Star

Hi @Profile closed 

Have you tried tried clearing the app cache/data under settings. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Profile closed
Not applicable

I have uninstalled the app and re-installed it. I have also cleared data and caches. It still does not work. Report that something has gone wrong.

Online with PC and web browser it reports "There seems to be a problem..."   "(10-060)"

Leanne_T
EE Community Support Team

Hi @Profile closed 

If you are getting an error using the app and online account, please call us on 150 and the team will get this looked into for you. 

Leanne 🙂

Profile closed
Not applicable

Thank you, will do.

Leanne_T
EE Community Support Team

No problem at all @Profile closed 

Leanne 🙂

adtilley
Established Contributor
Established Contributor

I have exactly the same problem - app doesnt show bill and website is completely stuffed.

 

Ive rung 150 and the wait time is 80 minutes - this is rubbish Im afraid

 

Can you tell us how we get this to work on here?

James_B
EE Community Manager
EE Community Manager

Hi @adtilley,

Welcome to the EE Community. 🙂

What do you see when you load the Bill & payments tab in the My EE app?

James

adtilley
Established Contributor
Established Contributor

just got through to someone who has raised a fault internally

 

I get this

 

adtilley_0-1693932226384.png

 

adtilley
Established Contributor
Established Contributor

website doesnt work at all when I login