Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

App

Impatientlady
Visitor

‎27-05-2023 08:10 PM

Very annoyed that I cannot access my data allowance with the App being down all day. It is essential for me at present. Most disappointing at length of time it’s down. 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎27-05-2023 09:19 PM - edited ‎27-05-2023 09:20 PM

Hello @Impatientlady ,

Welcome to the community,

Are you able to log in via the website to your account? I am not sure why you are not able to do so via the app, as I have been able to log-in to the app with no difficulty.

Have you made sure that you have the latest version? You may need to uninstall it and re-install it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Leanne_T
EE Community Support Team

‎28-05-2023 07:27 AM

Morning @Impatientlady 

Thanks for coming here. 

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne.