App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[Sarah12321]

Ah okay. So I've just logged into MyEE online but it's just the same and shows no allowances.🙁

[Leanne_T]

Hi @zrsty

Thanks for coming here. 

Could you add a screenshot of the allowances showing as zero in the My EE app? 

Do you have the same if you log into your My EE account online? 

Leanne 🙂

[Ghoraba81]

Hello why my data is Zero , and i have renewed my package every month for 25 pounds 

[Chris_B]

@Ghoraba81  Have you restarted the device?  

[Owleyes]

I have no balance details for my PAYG phone on either the ee app or website. I can get the info by text but wonder why the info I require is not shown online?

[maikatamayo]

Hi, I have just bought a £30 pack data today to be used immediately, EE says that I have 215 megabytes including the roll over but when I checked how much data remains, it doesn’t appear in the remaining data that amount that EE said I have to only it says I have 989 megabytes of the previous pack, what can I do?

[XRaySpeX]

@maikatamayo : MyEE is not reporting usage correctly at the mo'. Text AL to 150 to see your usage.

[XRaySpeX]

You can only rely on the 150 Text Service at the mo'.

[XRaySpeX]

Text AL to 150. You can only rely on the 150 Text Service at the mo'.