App not showing data, minutes or texts
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01-11-2022 11:31 PM
My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.
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22-11-2022 12:29 PM
Hi georgelesley, yes, everyone's having this issue, unfortunately! No-one seems to know what the problem is, or how long it's going to take to sort it out...
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22-11-2022 02:26 PM
Online my account shows I have no data, no texts and no minutes, even though it shows my package updated today. I don't want to be caught without any of these this evening.
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22-11-2022 03:17 PM
Hi @Suffolk8
Thanks for coming to the community.
If you text BALANCE to 150 does the reply show all your allowances have renewed?
Thanks 🙂
Leanne.
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22-11-2022 04:44 PM
Why am I getting the message 'something went wrong and we cannotshow you your data at present'. Also the email site shows I have no minutes, data or texts even just after direct debit taken? This has been going on for some weeks now.
I have tried phoning but the wait time is always more than 10 minutes!
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22-11-2022 04:47 PM - edited 22-11-2022 04:57 PM
@Robert412 , @Suffolk8 : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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22-11-2022 05:42 PM - edited 22-11-2022 06:12 PM
Same for me the whole of this month. The web portal is not working just like the app! Shame was just about getting used to the fast internet speeds of EE. If they don't sort it soon i think time to move on to anther provider guys............
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22-11-2022 06:31 PM
Can't seem to see my data usage on pay as you go, through the ee app. It comes up with no data left, even after a fresh pack has been added. Help! I'm currently paying gor a 100gb data pack just because I don't want it yo run out as I'm on the road all week and needs the data every day.
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22-11-2022 07:15 PM
@Ronniegrn : MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances. EE are supposed to be looking into it.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-11-2022 12:02 AM
Seems like the allowance dashboard is working again.🎈
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23-11-2022 12:17 AM
Yes, finally!!
