App not showing data, minutes or texts

[Sarah12321]

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

[grsdev]

All storage allocated to Chrome was cleared before running the test.

Samsung Internet was freshly installed and never used before.

It is currently working with firefox mobile, but I have had that fail before now.

[Leanne_T]

Thanks @grsdev

Can you let me know if any errors show when using Firefox to view the allowance details. 

Thanks 🙂

Leanne.

[grsdev]

@Leanne_T I've done a bit more sleuthing and I know what's wrong.

It works if you use non-secure http://

It does not work if you use https://

This is definitely a security issue that needs to be fixed ASAP.

[TMNIrish]

Thank you very much.  

It had not occurred to me that AL was useful during the week.

I normally use AL as soon as my weekly £1 subscription has renewed on Saturday, to check my balance.

Because sometimes during the week I manage, without realising it, to use something that costs money !

I have just looked at the web site and that is also not showing current remaining data, minutes and texts.

AL is working usefully !

[Strathearn73]

Every time I top up my phone its not showing on the PAYG APP.. anyone else having this problem? 

[StephenO1]

• I’ve got exactly the same problem and spent an hour on online chat this morning without any result. EE are saying there’s a lot of tech to deal with and these things happen occasionally but they did not seem to recognise it as a widespread issue.

[grsdev]

Hmm... A mobile network operator not being totally truthful about an outage in their services. I'm shocked! That NEVER happens!

[StephenO1]

Yes, if they’d said at the start ‘we know about it and are onto it’ I’d have been perfectly happy and saved myself an hour of pointless chat!

[grsdev]

In fairness, EE is a huge organisation. It's not beyond the realms of the possible that the person you spoke to in front-line support honestly did not know about the issue. It takes time for information like this to filter through the channels and it's "only" been 1½ weeks since this started.

[Jon_K]

Hi @Strathearn73.

Are you able to text AL to 150 to get your balances?

Jon