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App not showing data, minutes or texts

Sarah12321
Contributor
Contributor

‎01-11-2022 11:31 PM

My new pack started today but the app shows no data, minutes or texts. I have a text message detailing my new allowances so I know what I've got but how can I get the app working again? I've restarted the phone and reinstalled the app but it makes no difference.

265 REPLIES 265
XRaySpeX
EE Community Star
EE Community Star
In response to Ria13

‎05-11-2022 03:24 PM

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Kurriga-San
Explorer
In response to Kurriga-San

‎05-11-2022 04:01 PM

The same exact thing happened to me about two days ago. I lost ALL my data text & minutes!

I still had about 10 days to go before my pack ran out.

Kurriga-San
Explorer

‎05-11-2022 04:04 PM

I still had about 10 days left of my pack & all my remaining data just vanished along with all my free text & remaining minutes!

What the hell man?

Leanne_T
EE Community Support Team
In response to Sarah12321

‎05-11-2022 04:28 PM

Hi everyone. 

The incorrect allowance balance on My EE has been reported to our relevant support team. 

To access your allowance information please text BALANCE to 150. You can also visit add-on.ee.co.uk when not connected to WiFi for remaining data allowance. 

Thanks. 

Leanne.         

Leanne_T
EE Community Support Team
In response to Kurriga-San

‎05-11-2022 04:32 PM - edited ‎05-11-2022 04:32 PM

Hi @Kurriga-San 

Thanks for coming here. 

If you text BALANCE to 150, do you get the correct allowance information showing in the reply? 

Leanne. 

0 Helpful
Kurriga-San
Explorer
In response to Leanne_T

‎05-11-2022 04:35 PM

Yes it does, thanks.

 

0 Helpful
Leanne_T
EE Community Support Team
In response to Kurriga-San

‎05-11-2022 04:36 PM - edited ‎05-11-2022 04:37 PM

Thanks @Kurriga-San 

The incorrect allowance balance on My EE has been reported to our relevant support team. 

To access your allowance information please text BALANCE to 150.

Leanne.

Niharika
Visitor

‎05-11-2022 10:20 PM

Hi,

No details about my package are being shown in the application. The data and calls details are not updating. I uninstalled and installed again. Still no use. Please suggest me what to do. Thank you.

XRaySpeX
EE Community Star
EE Community Star
In response to Niharika

‎06-11-2022 01:24 AM

MyEE is not reporting usage correctly at the mo'. Instead text AL to 150 to see your allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Ee43
Visitor

‎06-11-2022 09:13 AM

In my experience it’s been like that since Tuesday 1 November. According to the website I have no credit or anything else. Ringing 150 on my phone gives me an accurate impression of the account and the app is hopeless at the moment. After 5 contacts with ee I was eventually told what was happening. Not very good customer service early on.