App not showing bills?

[RicardoLonUK]

The app

os not working and I’m unable to check my bills.

This has been going on for days now, no communication from  EE.

[Jim19731]

This is getting beyond a joke loosing my patience 6 weeks now been back and fourth to EE and still no access to my bill on the app legally there should be access to your bills last week customer asked me to find my I p address and this would resolve the problem in a few days still not working what the hell is happening this is one of two problems I am having ordered another device on my account received device and still no SIM card apparently they we’re experiencing online orders and sims are not being delivered, I have had the device since the beginning of august and still no sim 🥵 I know this will end up a mess as I can’t access my bills no clue to what the bill will be EE sought this issue out !

[Christopher_G]

Sorry to hear of your experience, @Jim19731. Have you been sent copies of your bills?

Are you near an EE Store? If so, they'll be able to give you a replacement SIM card.

Chris

[RobS1974]

Same and this on the website. Constant.

[James_B]

Hi @RobS1974,

Do you see this message every time you try to view your bill or is it intermittent?

James

[RobS1974]

For the last few weeks or so I have been unable to access my Bills & Payments section on the app. This is a constant - not intermittent fault. I experience precisely the same problem on your website. Additionally, my latest bill is much higher than usual owing to some roaming charges but still higher than anticipated hence I want to scrutinise the charges. I asked, unsuccessfully, for an e-mail but have been assured I'll receive a hardcopy in the post. I'd be amazed if that actually happens. 

[Djevo]

 I’m getting this on both my phones and has done for around a month, I’ve reinstalled the app and turned phones off and on. Still doing the same thing. This is useless to me and makes a mockery of the app. Absolutely pointless having it on my phone if it is just there to sell me more stuff and seeing and paying my bill isn’t possible, 

[Katie_B]

Hello @RobS1974. 

I am sorry to hear this. 

When you spoke with our customer care team on 150 did they report this with our technical care team?

Please be sure to let us know if you do not receive the copy of your bill via post.

Katie

[Katie_B]

Hello @Djevo. 

Thanks for coming here. 

I would recommend giving us a call and reporting this with our technical care team who can look into this further. 

Katie

[GwenF55]

Hi, I can now say I’ve not had a problem viewing my bills for 2 consecutive months, am keeping my fingers crossed for future bills. (Hope I’ve not jinxed it now)
GwenF55

Sent from my iPad

[Profile closed]

I shall add my two penny worth here as well. As I no longer get replies from my original forum posting.

I, like the others here have no access to my bills with the app or web browser. Nor have for some time now.  I have spoken with 150 on numerous occasions with no results and no replies even when promised. I have tried your chat system which goes to a call centre in India I believe. Very polite and try to be helpful but unable to resolve the problem. I have spoken to Technical, at least they said they were the Technical team. They were unable to fix it and promised to call back. nothing heard. I have been into a localish store, who can only sell products and have no technical access, but did print me one bill, my latest which is wrong as I have been charged for something I don't understand and neither did they. I was told I could not have any more bills printed as I would have to apply for them and pay extra.

I have tried all the usual: reinstall, restart, clear cache and data and on the web I have tried a tablet a laptop and my pc three different browsers, I even demonstrated this in store.

I have come to the conclusion it is probably not the app or web software as in store they could access my account using EE's equipement with ease, even if it was wrong. The problem I believe is my account or at least my access to my account. So what do we do now.

Ideally I would like you to cancel my account as EE is unable to give me access to billing information and I can find a provider who's system works properly. Not my fault so I do not expect to pay cancellation fee's

Any thoughts ??