13-09-2022 11:12 AM
Since the implementation of the modified app (a downgrade), it is still unable to show data usage, extra charges, the correct time greeting or any other useful info.
13-09-2022 12:16 PM
Hi @Crithwood
What device do you have? Are your bills itemised?
Everything works fine on my S22 Ultra.
Thanks
13-09-2022 01:07 PM
@Northerner @Crithwood Works for me too on a iPhone 12 Pro Max. I can also say it works on an iPhone SE2 and it also works on my iPad Pro.
14-09-2022
05:04 AM
- last edited on
14-09-2022
07:11 AM
by
DanielPA
Android. Itemised when bill sent, but zero info available from app.
xxxxx xxxxxxx, mobile
14-09-2022
05:05 AM
- last edited on
14-09-2022
07:11 AM
by
DanielPA
Could be just me. But it doesn't work for me.
xxxxx xxxxxxx, mobile
14-09-2022 07:59 AM
Just to check, @Crithwood, have you tried deleting and re-downloading it?
Chris
14-09-2022 02:59 PM
Hi @Crithwood
Close down the app, go into settings and apps/applications - find the EE app and clear cache/Data. Then restart the app.
Does it work now?
Thanks
17-09-2022 04:13 PM
The app came right! I rebooting the phone - no change. Deleted the app and reinstalled - no change.
But then 2 days ago it came right without any changes on my part. The only change that I can think of is that I was receiving data from different sources while the faults were present, and it could be that EE system doesn't cooperate well with other countries providers? I have noted that lack of consistent service while in other countries than the UK, manifesting itself in various ways.
The only remaining irk, and its only an irk, not an important issue, is the greeting on starting the app. "Good morning", etc, when its afternoon etc. I wonder what source the app uses to get the time to decide what message to use? As I'm often in different time zones, the cellular network time would perhaps be best, but as the phone gets it time from there and there's a difference between that and the greeting, I assume its not that. Sunlight on the screen? Doubt that. But what then?
18-09-2022 08:38 PM
Well that didn't last long. Now the extra charges info has disappeared from the app.
19-09-2022 01:43 PM
Broken app and website