Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[Christopher_G]

Hi @Kinlee

Welcome to the community.

What allowances does it tell yo you have when you text BALANCE to 150?

Chris

[Christopher_G]

Hi @kevf

Welcome to the community.

Is this happening on both your My EE app and the My EE desktop website?

What happens when you text BALANCE to 150?

Chris

[Christopher_G]

Could you try clearing your cache and cookies then try again please, @jlawjay?

Has it updated now?

Chris

[XRaySpeX]

Since last night there have been a no. of reports that MyEE is showing zero data, mins & texts.

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

[Smalin]

Are there issues with viewing allowances on the app and on the website today?

Unlimited texts showing as zero, data and minutes showing as zero..etc...was working fine yesterday.

Phone still calls, texts etc so I guess it's a website/app issue.

Thanks

[kevf]

Yes on both. Just tried texting balance to 150. Had a reply saying,

Sorry we are unable to process your request, we are aware of the problem so please try again a little later. 

Pfffff

[XRaySpeX]

Since last night there have been a no. of reports that MyEE is showing zero data, mins & texts.

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

[XRaySpeX]

Since last night there have been a no. of reports that MyEE is showing zero data, mins & texts.

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

[XRaySpeX]

Since last night there have been a no. of reports that MyEE is showing zero data, mins & texts.

See whether http://add-on.ee.co.uk/status when not connected to WiFi shows a more realistic data & credit status.

[Johno1910]

My EE app is showing that I have O data, O mins, and O texts.. Yesterday it was showing unlimited txt/mins and 70 gig of data.. Any ideas??