Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[Mustafa365]

How long was it out of action last time?  Was it the same issue?  

[XRaySpeX]

@mixalis : This thread relates to an issue that occurred about 22 Aug. that was resolved within a week. A similar issue was noticed on about 1 Nov. This current issue is covered in the separate thread App not showing data, minutes or texts which is still unresolved after over 2 weeks. However there is some overlap present in this thread we are in.

[AvocadoFlamingo]

I noticed this issue this morning, as long as I know it’s not just me and it’s an error. Phew! 

[Mustafa365]

Yes, it's been like this for nearly 3 weeks...

[mixalis]

Has EE confirmed that they are aware and working towards a solution?

[Leanne_T]

Morning everyone. 

The incorrect allowance balance on My EE  has been reported to our relevant support team. 

To access your allowance information please text BALANCE to 150. 

Leanne. 

[mixalis]

Morning Leanne,

thanks for the quick response!

is there any indication as to a timeframe for a solution?

michael 

[Mustafa365]

It's already nearly 3 weeks, so who knows?  

[Jackie66josh]

Mine is the same. How do you get them back on. Thanks

[Mustafa365]

You can't, you have to text Bal or Al to 150, and EE will send you a text message with your allowances.