Allowances are showing as zero - data mins and texts

[peterg]

All my allowances are showing as zero accross the board normally 510 MB, 215 mins & 75 texts - is this a network error? This is on the app and the website

[04mr]

I really appreciate the reply, thank you. I have noticed others are experiencing the same issue so it is something EE needs to look into asap. 

[peterg]

Mise renewed on Saturday, so Monday was a bolt from the blue, see my earlier comment, just text AL to 150 to keep track of your usage, and like I said don't hold your breath for a fix.

[James_B]

Hi @Rossdwallace,

What response do you get if you text BALANCE to 150?

James

[peterg]

Same as AL as far as I know, never tried it.

[Sandy1968]

why are my alliances showing 0 when they were topped up yesterday?

Also cannot see my boost included

[Sandy1968]

Just found out, if you text AL to 150 it gives you a full breakdown of your balances included boosts 🙂

[Jofre]

I’m having the same problem.

I’ve been in touch with EE who say that it’s a technical problem with the new app that should be sorted within the next 24 hours.

[XRaySpeX]

BALANCE = BA = ALLOWANCE = AL.

[XRaySpeX]

@Jofre , @Sandy1968 : It's not just the app, it's also the online MyEE which is the source of the app.

[BarryC2]

Me too James