Add to basket is broken

[Rky]

The website is built using nextjs and the promise is broken here -

717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloError
at new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:250315
at n (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222489)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222415
at new Promise (<anonymous>)
at Object.then (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222382)
at Object.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222499)
at iC (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:188946)
at iS (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:189494)
at t.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:190002)

And therefore the add to cart button is not adding the item to cart and thus a revenue loss for EE.

[Chris_B]

@Rky  Works for me.    I’ve literally just added a product to my basket and then removed it 

[Rky]

Which browser are you using? I used Chrome, may be EE appllo sever was down for that API call, let me try in my iPhone

UPDATE-

Not yet working

not sure if this is my account level issue or internet issue

 

[Rky]

I think there is some issue on my account level, I’m logged in and can’t add items to basket and getting errors on pages. I tried windows 10 and Chrome and also tried iPhone and safari, tried CFL ISP and EE Broadband ISP and also EE mobile data. 

Last week I tried to purchase the SIM as extra line so after login the journey got broken so I called sales and ordered by phone.

Could you please get this checked on account level?

[Rky]

---

@Rky wrote:

The website is built using nextjs and the promise is broken here -

717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113 Uncaught (in promise) ApolloError
at new t (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:113:19262)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:250315
at n (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222489)
at 717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222415
at new Promise (<anonymous>)
at Object.then (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222382)
at Object.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:222499)
at iC (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:188946)
at iS (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:189494)
at t.next (717.4bf20aa58dd9cdbf-4bf20aa58dd9cdbf-fed.js:105:190002)

And therefore the add to cart button is not adding the item to cart and thus a revenue loss for EE.

---

I will call customer support to refresh my account to see if it helps.

[moscab1]

Any update on that?
I am having the same issue when I'm logged in.
Works fine if it's logged out though.

[Debbie_G]

Hey @moscab1 

Thanks for coming to the community.

Are you seeing any errors when you try to add an item to your basket?

Does this happen when you try to add any item?

Debbie 🙂

 

[moscab1]

No errors shown and this is when I try to add an item.

[Debbie_G]

Thanks for getting back to me @moscab1 

Do you experience the same issue when using a different browser page or device?

If you clear your cookies and cache do you still see the same issue?

Debbie 🙂

 

[moscab1]

no difference made when using incognito mode (which clears cache and cookies)