Add-ons

Michael38
Contributor
Contributor

‎23-04-2024 03:45 PM

Is there still problems with the add-ons in the EE app

 

44 REPLIES 44
354-
Star Contributor
Star Contributor

‎27-04-2024 10:25 AM

@Christopher_G - Thanks! Sure thing.

0 Helpful
354-
Star Contributor
Star Contributor

‎09-05-2024 08:52 PM

@Christopher_G - Any new news for the add-ons section of the My EE app/EE web?

Christopher_G
EE Community Support Team
In response to 354-

‎10-05-2024 07:49 AM

Morning, @354- 

Our support team aren't aware of any problems and I haven't seen any further reports. It seems it may be best for you to speak with our Mobile Care team so they can check your account and raise it further through your account, if needed.

Please keep me posted on what happens.

Chris

0 Helpful
SM0114
Explorer
In response to Christopher_G

‎10-05-2024 08:49 AM

Hi Chris 

I've not reported this further because it's still broken and was waiting for the support team to be resolving the issue. The same issue appears on all of my 4 family logins. 

Sandy

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Christopher_G

‎10-05-2024 12:19 PM

@Christopher_G wrote:

Our support team aren't aware of any problems and I haven't seen any further reports. 

We all reported this to you about 2 weeks ago & it hasn't changed since. It is still happening. Also there are several more recent. Have a search for "purchase error", e.g. Addon purchase error

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to XRaySpeX

‎10-05-2024 01:38 PM

I'm going to see if we can get this raised as an issue. I've sent a few private messages, could you take a look and get back to me please?

Thanks 🙂

Chris

0 Helpful
354-
Star Contributor
Star Contributor
In response to Christopher_G

‎10-05-2024 03:02 PM

@Christopher_G - I have replied to the private message; thanks!

Firzb
Visitor

‎11-05-2024 10:58 PM

Just found this thread as I am having the exact same problem. When I click on any of the add-on links I get this message:

Sorry, we were unable to complete your request right now. Please try again later.

Like everyone else, I also tried again later. Same message. Any info to resolve this?

0 Helpful
Christopher_G
EE Community Support Team
In response to Firzb

‎13-05-2024 09:21 AM

Hi @Firzb 

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

0 Helpful
Amypj89
Investigator
Investigator

‎24-05-2024 01:49 PM

I get this too, can’t do anything with packs or add ons. When I try to add via txt it doesn’t work either. I just changed my sim because of the 3G cut off and have been told I need to get my account changed to a new 4g account. Im pretty annoyed that I have to waste my time phoning when It’s not my fault they are shutting down the 3G network, why can’t this be done online. 

0 Helpful