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Paulos123
Visitor

‎30-09-2026 09:07 AM

Told personal details dont match account details. Been with EE for two years and Im trying to check monthly bills. Instead I'm bombarded with offers for products I dont want, with no access to basic account information. I want simple information, I've reset password established key. Dialling 150 doesnt connect and am now told to visit a shop with passport or driving licence. If I do I will try to cancel my contract, Not happy. 

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1 REPLY 1
Rach_H
EE Community Support Team

‎30-09-2026 12:22 PM

Hi @Paulos123,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your account. I appreciate you've had trouble getting through to our team, but the best way to get this resolved is to give us another call, so we can take a look into what is happening, and help you get things back on track.

Rach

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