2FA

[ej-81]

I have an elderly relative who has been pushed from BT which she had all her life to EE.  She is almost 90 years old and rarely uses a mobile phone.  She doesn't use text messages.

2FA has been enabled on her account and she is unable to log into her account.  Can this be turned off or can she return to BT?  Can I get this turned off for her or is there a way around this for her to easily see her bill?

Can her monthly bill be sent to her email address so she doesn't ahve to log in to view it?

Thanks.

[ej-81]

Thanks - apologies for not returning to this previously.

So, If I ask her to log on regularly, then the 2FA will not be an issue?  Do you have any idea as to what the timeframe is between successive logins before the 2FA prompt returns?

[goldenchance]

Hi. Please could you enquire as to why it wouldnt be posible to disable 2fa i use my ee log in account for ee wifi when i have no mobile signal. . (You might see where this is going ? ) if i have no mobile signal. How will i do a 2fa untill after i log in to ee cloud wifi ?  Plus 2fa on devices that dont recive emails or texts like my childrens tablets

? Please pas this on to the development team as its a massive oversight 

[ee_user14]

---

@goldenchance wrote:

Hi. Please could you enquire as to why it wouldnt be posible to disable 2fa i use my ee log in account for ee wifi when i have no mobile signal. . (You might see where this is going ? ) if i have no mobile signal.

---

Do you have WiFi provision? (You might see where this is going)