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1 on the App icon

Monkey2749
Investigator
Investigator

‎18-08-2022 08:15 PM

Why is there a 1 on EE App icon

0 Helpful
7 REPLIES 7
Chris_B
EE Community Star
EE Community Star

‎18-08-2022 08:39 PM

@Monkey2749   There is 1 new notification for you to look at.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Monkey2749
Investigator
Investigator
In response to Chris_B

‎19-08-2022 06:46 AM

I know … but where do l find it.
0 Helpful
Christopher_G
EE Community Support Team
In response to Monkey2749

‎19-08-2022 08:22 AM

What kind of phone are you using, @Monkey2749?

Chris

0 Helpful
Monkey2749
Investigator
Investigator
In response to Christopher_G

‎19-08-2022 10:04 AM

iPhone 13 pro max
0 Helpful
Christopher_G
EE Community Support Team
In response to Monkey2749

‎19-08-2022 10:25 AM

Have you checked your notifications by swiping down on the top of your screen, just to see if there's one from the My EE app, @Monkey2749?

Chris

0 Helpful
Bernie69
Visitor
In response to Christopher_G

‎01-10-2022 12:01 PM

Hi, I have 3 number at the side of the app, how do I remove them.

I contacted EE and they couldn’t help

0 Helpful
Christopher_G
EE Community Support Team
In response to Bernie69

‎01-10-2022 02:20 PM

Hi @Bernie69

The 3 indicates the number of notifications for the app. Our My EE team are aware that they're not disappearing as they should and are working to fix it.

In the mean time, you could try deleting and re-downloading the app.

Chris

0 Helpful