19-06-2019 04:01 PM - last edited on 20-06-2019 10:38 AM by Sorcha
You will already know the EE Community and our website, especially My EE, are very separate and today you need one log on and password for community and another for My EE. Very soon we will be linking these up and everyone will use their My EE log on for both.
Soon, to log into the community, you will use the main log in and register buttons in the meganav at the top of the screen as below:
From here you’ll be taken to the My EE log in and register pages to access the EE Community.
When you log in you’ll be presented with the My EE dashboard which will have a community tile/button on the far right, which when clicked, will take you back into the community - it's really clear to see what to click to get you to Community.
The current “Log in” and “Register” buttons which sit alongside the search bar in community, will be removed. But when you’re logged in, your avatar will be present in the same place as today, just without those buttons which you can see below.
We’re doing this as we know many people get confused by our current log in buttons and the fact there are two. We see users all the time clicking the meganav (My EE) buttons expecting these to be community log in, and they are then entering the wrong log in details. Also, because the two areas are disjointed, we’re not able to give users a personalised experience or help them as we might, because on community we don’t know who users are in the background and therefore aren’t able to help them with account specific issues. Moving forward this will improve the experience for all.
If you don’t currently have a My EE account you’ll need to go through the registration process and get one. It doesn’t take long to do. You don’t need to have an account with us to do this - just complete the My EE reg process and then bypass associating any products.
I already have a My EE account, will I need to link this to my community account?
Yes. The first time you log in post go live, when clicking on the community tile in My EE dashboard, you’ll be taken through a reconciliation screen, which will allow you to link the accounts.
Indeed there is. You won’t be able to have different email addresses on the community and My EE, as some users have today. The My EE account will be the master account, so in anticipation of when we make this change in a few weeks we recommend you update your My EE and community accounts so they match, with one preferred email address.
It's going to be quick and easy to log in to the EE Community, and will help us to support you even better, but if you have questions or concerns please tap "reply" below to voice your thoughts and I'll do my best to help.