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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15518 Views
  • 51 replies
  • 65 Helpful

Feedback on recent visit

I’m not sure if this is the right place to leave this feedback, so apologies. Visited the EE store in St. Albans twice in the past week, was served by Jack the first time and then jack and Amy the second.Came into the store wanted to leave (2 contrac...

amyj001 by Visitor
  • 792 Views
  • 1 replies
  • 3 Helpful

Ordered an accessory over a week ago and it's not been dispatched

Hi it's been over a week and I have had no word on the accessory I ordered to be attached to my bill, and I'm completely unable to track it and I would just like to know what's going on   Order number : **************   [mod edit: removed personal in...

AlexV98 by Investigator
  • 691 Views
  • 5 replies
  • 1 Helpful

Stolen Identity

Hi,I just received an email to say I have ordered a handset and opened an account with you but I didn’t. I’m not even an EE customer. I tried calling customer care and it was closed. I would really like this taken care of as soon as possible as I don...

Resolved! When will upgrade arrive?

My upgrade said I should have in 7 days but email says 28days.... Any chance of it coming earlier than 28days??Also its now cheaper

Delivery Not Arrived

Hi guys! Just signed up with EE a few days ago and ordered a pay monthly phone. The order was processed and I got given a tracking number for my parcel with DPD. They have since lost the package and told me I'd need to contact someone within EE in or...

Changes to the way you log in to the EE Community - coming soon

You will already know the EE Community and our website, especially My EE, are very separate and today you need one log on and password for community and another for My EE. Very soon we will be linking these up and everyone will use their My EE log on...

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TiffJ by Former EE Community Manager
  • 7915 Views
  • 6 replies
  • 7 Helpful

New contract not honoured.

I received an email in May as everyone else did to inform us that there was going to be an increase in the price of the broadband and phone package. My current contract was due to end in October. I knew I had a 30 days get out clause if I did not lik...

riker212 by Investigator
  • 699 Views
  • 1 replies
  • 1 Helpful

Resolved! Ordered early upgrade, but haven’t received anything from DPD

I ordered an early upgrade, I received the confirmation email, but when I went to enter my tracking number in today, there’s nothing. Says to wait for an update to the order. As it says 24 hour delivery, I’m confused why I haven’t got my phone. Haven...