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new phone not delivered -

JOH57
Visitor

‎02-04-2025 10:09 AM

A new Iphone was due to be delivered on Sunday by DPD - they were delayed by more than 3 hours so I had to reschedule. It should have come next day, but didn't. No communication from either. Neither DPD nor EE respond with help so I will be cancelling this order and new contract. EE should provide the chance to talk to an actual human when something goes so wrong. It has been a massive waste of time.

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1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎02-04-2025 01:08 PM

Hello @JOH57 

Welcome to the community,

If you ring customer service and then press 22, you should get through to a human being, who will be able to take a look at what has happened to your order, as this is not customer service and we do not know who you are and do not have account access.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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