Pair my watch fitness with phone

Deeb604
Investigator
Investigator

I have an Apple Watch and iPhone 15.  My phone can’t find the Apple Watch for mobile data but is linked.  When I use the fitness on the watch to workout the data is not linking with my phone. How do I resolve this?

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@Deeb604  It sounds like when you paired it to the new iPhone you didn’t select to keep the watch tariff on the watch.  You are presented this option on the watch.   You need to call customer support to get this resolved 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

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6 REPLIES 6
Rach_H
EE Community Support Team

Hi @Deeb604,

Welcome to the Community!

Have you been able to link your watch and your phone in the past, or have you always had this issue?

Rach

I had it paired to an old iPhone.  I hadn’t used the watch for quite a few years so had to do a rest to pair it to this iPhone which has worked it does get my messages etc when by the phone. If I go to the gym the fitness on the watch works but I can’t see the results in the fitness on the phone.  I haven’t been taking the phone into the gym though as I have the watch.  When I try and pair it to my sim it says not possible 

It says my watch has a problem setting up the sim too

Rach_H
EE Community Support Team

Are you seeing an error code when you try and pair the watch to your phone in the Watch app, @Deeb604?

Rach

Your Smart Watch has had a problem downloading the eSIM, click "Finish" below to try the download again.

Chris_B
EE Community Star
EE Community Star

@Deeb604  It sounds like when you paired it to the new iPhone you didn’t select to keep the watch tariff on the watch.  You are presented this option on the watch.   You need to call customer support to get this resolved 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.