No calls in or out from U.S.A.

SusieSeal · ‎14-05-2025

I am absolutely fuming...... I had my phone set up in the U.K by a guy named Kris, who told me about his expertise with the company. I am now in the U.S.A and can not make any calls and can not receive any calls. I am here for 2 months and now have no way of using the phone. As soon as I dial a number, it says "call ended". EE give a number to call, but is useless, as I can not make any calls.

Chris_B · ‎14-05-2025

@SusieSeal Did you enable roaming on your EE account before you left the UK ? This is done via texting ROAMING to 150. The setting up of your device nothing to do with roaming as it’s an account function not a device setting,

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎14-05-2025

@SusieSeal : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

SusieSeal · ‎14-05-2025

Yes, I make this trip 3 times a year

SusieSeal · ‎14-05-2025

I make this trip 3 times a year, everything was set up by EE before I left the uk

SusieSeal · ‎14-05-2025

Every time I dial a number , it just says " call ended

bristolian · ‎14-05-2025

FYI you have a short time to edit replies, negating the need for multiple short posts - everyone can see every post.

Can you send & receive texts? Can you use mobile data?

Have you been able to make or receive calls abroad in the past? If yes, on this trip or a previous one?

Schockwave · ‎14-05-2025

@SusieSeal , have you tried a manual search for a network to see if you get any network and can then make a call and text and receive them?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.