Can't Login to the Community with Chrome

XRaySpeX · ‎08-12-2023

I can view it but logging in fails with "Bad Request - Header Field Too Long" & so can't post on my preferred Chrome. This has happened all day. It works on FF & Edge.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎01-01-2024

@James_B : Well I tried uninstalling & reinstalling Chrome but it made no diff. I could tell it was not a complete uninstall cuz when it came back it remembered all my settings, tabs & stuff.

I then discovered that if I switched to a diff Win. user on this PC, Chrome there allowed me to login to Community OK. So it must be something to do with my Win. user. I then found a whole wodge of Chrome user data (not the program) within my User folder on Win. So I just went ahead & deleted it to Recycle Bin. Now Chrome allows me to login to Community OK. BUT of course I lost all my settings, tabs & stuff.

Now I'll have to try & find a short way to reconstruct them w/out spoiling my login to Community.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Mustrum · ‎08-12-2023

I don't normally use Chrome, but just to see, I am using it to reply to this and seems to work ok for me.

Christopher_G · ‎08-12-2023

Are you still having this problem now, @XRaySpeX?

Chris

XRaySpeX · ‎08-12-2023

@Christopher_G : Yes. It seems to 1st happen on clicking on the username page but after that when clicking just the initial Login/Register before the username page pops up.

BTW: This is PC only, no mobiles involved.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎11-12-2023

Just checking in on this again, @XRaySpeX. Has this been resolved or are you still seeing the errors?

Chris

XRaySpeX · ‎11-12-2023

@Christopher_G : No, it is still happening today. Can it be tested & fixed on PC on Chrome? It is messing up my workflow.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎14-12-2023

Hi @XRaySpeX,

We haven't been able to replicate this issue. Is it still happening today?

James

XRaySpeX · ‎14-12-2023

Yes, @James_B , I'm afraid so.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎14-12-2023

Thanks for getting back to me, @XRaySpeX

Are you using any browser extensions? If you are, does disabling them resolve the issue?

Have you tried clearing your cookies and cache?

James

XRaySpeX · ‎14-12-2023

@James_B : It's still failing after those removals & clearing & reload.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP