Can't Login to the Community with Chrome
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08-12-2023 03:32 PM
I can view it but logging in fails with "Bad Request - Header Field Too Long" & so can't post on my preferred Chrome. This has happened all day. It works on FF & Edge.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Solved! See the answer below or view the solution in context.
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14-12-2023 01:12 PM
Do you see the same issue if you log in at id.ee.co.uk/login @XRaySpeX?
James
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14-12-2023 01:25 PM
@James_B : Yes.
When I look at Login/Register the underlying URL is
https://community.ee.co.uk/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirec... & when I click on it it goes to
& then fails.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-12-2023 01:44 PM
Just to confirm, @XRaySpeX, you see the same issue when logging in to your EE account at id.ee.co.uk/login away from the community?
James
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14-12-2023 01:52 PM
@James_B : Yes.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-12-2023 02:30 PM
I've sent you a PM, @XRaySpeX
James
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14-12-2023 02:59 PM
@James_B : I have no products connected to this MyEE. I keep separate MyEE's for my products.
Screenshots in sequence:
A few secs later:
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-12-2023 03:07 PM
Does the issue affect your other user ID's in Chrome @XRaySpeX?
James
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14-12-2023 03:21 PM
@James_B : Yes.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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14-12-2023 04:01 PM
Hi @XRaySpeX,
Do you have Chrome installed on any other devices you could test with?
If not, are you able to try a fresh install of Chrome?
James
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14-12-2023 04:02 PM - edited 14-12-2023 04:07 PM
@James_B : I'll have a look. Trouble is I have the Chrome tabs set up to all the many handy EE site pages that I use & reinstalling it will almost certainly get rid of them. Which will make it as much work as moving everything to Edge.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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