cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't Login to the Community with Chrome

XRaySpeX
EE Community Star
EE Community Star

I can view it but logging in fails with "Bad Request - Header Field Too Long" & so can't post on my preferred Chrome. This has happened all day. It works on FF & Edge.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
22 REPLIES 22
James_B
EE Community Manager
EE Community Manager

Do you see the same issue if you log in at id.ee.co.uk/login @XRaySpeX?

James

XRaySpeX
EE Community Star
EE Community Star

@James_B : Yes. 

When I look at  the underlying URL is 

https://community.ee.co.uk/plugins/custom/everythingeverywhere/ee_openidconnectsso/sso_login_redirec... & when I click on it it goes to 

https://auth.ee.co.uk/e2ea8fbf-98c0-4cf1-a2df-ee9d55ef69c3/B2C_1A_RPBT_SignUpSignIn/oauth2/v2.0/auth...

& then fails.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
James_B
EE Community Manager
EE Community Manager

Just to confirm, @XRaySpeX, you see the same issue when logging in to your EE account at id.ee.co.uk/login away from the community?

James

XRaySpeX
EE Community Star
EE Community Star

@James_B : Yes. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
James_B
EE Community Manager
EE Community Manager

I've sent you a PM, @XRaySpeX 

James

XRaySpeX
EE Community Star
EE Community Star

@James_B : I have no products connected to this MyEE. I keep separate MyEE's for my products.

Screenshots in sequence:

Capture1.JPG

 

Capture2.JPG

 A few secs later:

 

Capture3.JPG

 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
James_B
EE Community Manager
EE Community Manager

Does the issue affect your other user ID's in Chrome @XRaySpeX?

James

XRaySpeX
EE Community Star
EE Community Star

@James_B : Yes.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
James_B
EE Community Manager
EE Community Manager

Hi @XRaySpeX,

Do you have Chrome installed on any other devices you could test with?

If not, are you able to try a fresh install of Chrome?

James

XRaySpeX
EE Community Star
EE Community Star

@James_B : I'll have a look. Trouble is I have the Chrome tabs set up to all the many handy EE site pages that I use & reinstalling it will almost certainly get rid of them. Which will make it as much work as moving everything to Edge.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP