Unable to make calls or contact 150

[spazmunk]

Hello, I have had a billing issue and my services has been cut off, I have tried calling 150 and 360 to resolve this but when I call the call just cuts off straight away, I have tried finding a live chat on the ee website but I cant find it, how do I contact ee to discuss my bill?

[TechDrama]

Try using the automated service and they will give you a call back. That’s what I did and spoke to somebody

[Mitchpm25]

I am unable to make or receive calls. Our home phone is exactly the same. Is there a problem with the network?

I've removed my Sim, restarted etc & nothing is working. 

[18Coach]

Me too. Vulnerable adult.

[Christopher_G]

Hi all.

Thank you for making us aware of this. We've passed on your comments on to the relevant team, who are looking into this. 

Chris

[Asad31]

Hi since this morning i’m unable to make any calls on mobile number and on 150. Not being able to receive any calls as well. Anyone else facing issue?

[Schockwave]

Check here:

Unable to make calls or contact 150 - The EE Community

[Chezza2612]

There was a an alternative number 0800 956 6000 but s is constantly busy

EE THIS NOT SATISFACTORY 

I expect compensation now 

[DJW-20]

To add, mobile data doesn't appear to be working right now either 

[Kirstyp1685]

I looking to see if there's an issue as unable to call or receive calls

[Hylian]

Same here. Unable to make calls to anybody except my partner, which is pointless 'cos they're already sat next to me.

He's able to call his brother on O2. I can't call my parents, siblings or friends.

I try to contact support - can't do it. 150 number won't work. No chat support. App doesn't work.

Absolutely shocking. Mistakes and errors obviously happen, but EE should be SO embarrassed that they've designed such a shoddy process and support plan that when mistakes DO happen, customers are completely stranded. A company of that size, taking in that amount of revenue, with a process design this poor.

My junior school nephews could do a better job. Ridiculous.