Digital Home Phone

Post here to ask/answer questions about Digital Home Phone services.

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Forum Posts

How to set up your Digital Home Phone

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices. ...

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JordanTA by • EE Knowledge Specialist
  • 14519 Views
  • 21 replies
  • 2 Helpful

Resolved! Digital Voice Adaptors not working - again

I have three Digital Voice adaptors using the previous copper-wire BT telphones. The adaptors have proved to be unrpredictable and unreliable. Initailly, before changing to three adaptors, I bought two new BT wireless telephones and one-adaptor. The ...

5Pandas by • Investigator
  • 1936 Views
  • 3 replies
  • 1 Helpful

Resolved! Voice Mail problems

I have a BT4600 Advanced Call Blocker answerphone which has served me well when it was connected via a landline. I am not getting the same level of satisfaction now that I have plugged it into my broadband router, principally because the messaging fa...

bernwend by • Visitor
  • 1142 Views
  • 2 replies
  • 3 Helpful

Resolved! BT digital phone handset connect to EE Router

I moved over from BB to EE full fibre today, not overly impressed but thats another story.I have 2 BT digital phones. I'm trying to connect them to the EE router by pressing the WPS button but nothing is being sent to these phones.  Anyone know if th...

MUSH247 by • Investigator
  • 1092 Views
  • 3 replies
  • 2 Helpful

POOR SERVICE and ADVICE

I have had issues with my phone since switching to EE and they have multiplied since full fibre was installed. I am using BT Digital phones. One won’t work at all, all I get is a ‘musical’ tone and the other occasionally works but more often shows “S...

Resolved! Sound from phone too faint

Installed a few days ago (in January 2025), I now have an EE Home Phone Plus handfree phone on a BT fibre network.(The previous internal wiring is now disconnected. The hub is connected to the incoming fibre. The phone is in another room, the base pl...

Digital Phone Adaptor

I have been transferred from BT onto a new E.E. 24 month broadband and landline contract.Up until now I have been using a BT Halo Home Hub.E.E. have sent me a Home Phone Adaptor V2, but not a new E.E. Home Hub.I finally managed to speak to a lady on ...

Home phone handset ring tone won’t save

Since changing my BT router to an EE one, I can no longer save the ring tone on my handset, I enjoyed a nice classical music clip which I can still select however it does not keep this when I use it very frustrating 

trying to recover lost landline number:URGENT

This is urgent: I lost my landline number on 11th of December 2024 when my EE account was transferred by EE, without my consent, to BT, with whom I previously had my account. The account was immediately transferred back and there was no problem with ...

red-green by • Investigator
  • 3391 Views
  • 25 replies
  • 6 Helpful