Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[andydaws]

The person passing on to openreach obviously does not know how voip works
if you have a perfectly good internet connection

My Mum has BT no problem I have EE and have this issue time of occurrence
seems to vary (maybe how often it is used?) a reboot of router fixes far
from ideal, but every time to them that is the answer case closed no
problem

[JimM11]

@XRaySpeX Believe 5 is the limit for the internal dect, which would be any combo of (BT,EE or the remote adapters) to give that total, external interface with base station attached really should be what the base station can handle. I only dropped the landline simply because of the sky to EE move (BT refused), and as far as i could see BT was the virtually no issues with voice, sky had some fttc issues, major voip and i point blank refused to allow the change, living without at present, but fully intend to re-instate.

[JimM11]

@andydaws It may be as simple as usage over time, but i do not use the DV system and cannot compare so don't know what is being stored in the router memory, as long as the phone indicated that the line was lost would not be the worst but if there was no ring indication or went straight to VM, some faults are livable and can be worked around, others simply are not, and relying on mobile as your back-up?? minimum amount of faults reported, may produce low priority in the whole scope.

[Andy_65]

@andydaws I had DV with BT and the Smart Hub 2 for 4 years and never had a problem. The SH2 would reboot in the early hours every 14 days without fail. 

Since moving to EE and the Smart Hub Plus, I've had the problem at least twice in 4 months. The EE Hub does not reboot itself, to me it's simply  a firmware issue, especially as a reboot is an instant fix. Why anyone at EE would point the finger at Openreach or even supply new hubs is beyond me.

The problem with a lot of companies these days is the battle you have to go through to get past their first line of defence at Customer Service, where most have little product knowledge and just read from screens.

[JimM11]

@Mustrum If you get sometime, can you throw in your knowledge of the BT Smarthub2 with the 14day reboot, really cannot find out any statement with regards to it on BT forum but do recall a mention. Thanks

[UkzVortex98]

Thank you someone who in same boat as me just I have dv fault 9 month on and off and they keep point thing finger at open reach or my setup when setup as not change only that as change is bt smart hub 2 to smart hub plus. I am happy someone else as send it firmware issue 

[Mustrum]

@JimM11  the vast majority of people would not notice the reboots, they tended to happen in the early hours. The last BT router I used was the HH6, and never used the EE Smart Hub long enough to notice it it was impacted. (Based on the original BT Smart Hub I believe.)

Google can find plenty of examples.

[JimM11]

@Mustrum Thanks for the reply, trying to establish if it is possibly just a DV thing specific as a feature and only affecting those that use DV. My EE router certainly does not reboot in the slightest, but then not using DV currently! Thanks

[UkzVortex98]

yes but Smart Hub Plus doesn't that BT Smart Hub 2 say run time 14 days before rebooting itself (The 14 day restart)

My smart Hub Plus as been up 2 weeks without itself doing a reboot what is causing my Dv fault 

[JimM11]

@UkzVortex98 There would be no specific reason to do a re-boot as such, and there may have been something else, the EE Smarthub+ does not, and i can confirm but NOT using DV system so no way to look in logs for anything that may/may not be recorded anyway. fact that some are having issues with DV trying to help track what's going on. Someone like yourself relying on DV, required to look at log's etc, time compensate, say every 14 days, force restart of router and monitor what's going on.