Digital Voice issues

[JonnyManc]

Hi

Recently migrated from another isp for my fttp 500mb with digital Voice.

Fttp is working great, but having issues with maintaining digital Voice.

After a couple of weeks faffing, I got it sorted (registering phone etc) at it was ok, but this week callers can't hear me, nor can I hear them.... The phone rings and there is a dial tone.....

Any ideas guys?

Thanks

[Profile closed]

Same fault … Engineer advised many people having this …. they are awaiting EE to push out a fix.

Please report it and ask for it to be registered … more reports, sooner they will fix.

[Roger84]

New hub sent and installed.

Worked for around a month without issue but same problem now returned.

[JimM11]

@Roger84 Anything further, your detailed last explanation? Did you do same, or just reset and get on with it?

[UkzVortex98]

My issue with my DV Fault 

-----------------------------------------UPDATE FAULT CAME BACK TODAY 04/09/2024----------------------------------------------

This is from my findings today as the fault has come back and no one from New EE Tech wants to deal with the fault all they want to do is pass it on to Open Reach when it has nothing to do with them as I don't have any red light on ONT and speeds are not blow 700mbps. So there is what I have found t I have reported to you over the last nine months and you say there’s nothing wrong when the fault has come back again I have not done a power cycle on the hub as that clears the fault so you can run your test and send back off to product team. The fault is following one transmission inbound call (meaning we can hear the person who is calling us but they can’t hear us) and cannot call out at all digitally your voice was fine on the hub firmware version r1.29.0-R-950306-PROD-83002 | App ver 1.11.0. We had no issues and when we were with classic BT with the smart two we never had an issue with the digital voice at all until we merged the new EE and the hub updated to the latest firmware which is r1.35.0-R-1138091-PROD-83002r 1 . 3 5 . 0 - R - 1 1 3 8 0 9 1 - P R where we keep getting the fault and issue with the phone line so a power cycle of the hub clears any faults and this is meaning that this fault is software related. 

So if anyone else has the same issue with your DV please say more people are having issue with DV and move from BT to New EE something might get done and Fix might get pushed out to hubs

[PH36]

I couldn't register the fault!!!  EE support won't register it as their computer system doesn't have an option.    I tried a few months ago and reported it in this thread..  Apparently a fault has to be still occurring to register it, and they always clear the fault by doing a reset.  You can't report intermittent faults on the system.

Interested to hear if anyone else has managed to log it and got a bug report number?

The support from EE is UNBELIEVABLY BAD!!!!   They still haven't posted a reply on this thread.  Such poor quality control.

[PH36]

Exactly the same here

[Profile closed]

Suggestion   ( and I just did this)  go to EE on Facebook and leave a message stating if you are unhappy  paste in link to this thread snd ask they assign someone to own this issue.Sent from my Galaxy

[Roger84]

Apologies all, here's the fuller description.

I have been sent a new hub and connected the 5 handsets - 4 which are BT and one which is EE. The digital voice worked for a month without issue. Same problem as before when the phone rings and you answer it, the phone appears to connect but the caller cannot hear you and you cannot hear them.

As before cycling the power to the hub fixes the problem.

One of the handsets (which is furthest from the hub) shows in the Hub Manager as "Out of Range", but when I go and use it, it is functioning fine. 

I have previously tried to move one of the handsets as far away from the hub as possible to see if this triggers the issue but I could not prove that this was ever the case..

[JimM11]

@Roger84 Thanks for getting back, at least you are persevering to out fox the fault, and with 5 handset's your at the max so good case study, know this is a pain, but seems that changing router's and remote adapter's or latest FW are not fixes. If this is not 2 much or causes no issues, could you try in 3 week intervals to just reset the router assuming NO faults inbetween times. Do not want to mess up your system so understand if you don't wish to. Not using DV myself, but keeping eye as router was suspected of getting bogged down with time period, got to 45 day's but last EE FW update screwed that all up, so now back at 15 day's starting again. 45 days good, 15 days good so far, no real apparent standout problems to report.

[XRaySpeX]

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@JimM11 wrote:

with 5 handset's your at the max

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Is that just BT or EE DV slave handsets that connect over DECT to the integrated base station in the router. Is there a limit on the normal DECT cordless phone sets incl. their own base station? I have 6 handsets on 1 base station & could will install a 2nd such set. Won't that work?