The EE Community

Master Socket 5C MK4 wiring

Hello,I have recently ently moved into a small property and have passed the EE activation date for my property. I am FTTC.  However, I have been having issues with set up and two engineer visits to the cabinet and to make sure I set things up right h...

Misinformation and now no Broadband

I have been with EE for several years so I am extremely disappointed by what I am experiencing. Having gone in-store to set up TNT, I was sold a broadband update. From the very start I have been misinformed, leading to my new package activation date ...

Mobile broadband router

I have recently signed up for superfast fibre home broadband. The sales lady said we could get additional data SIM to use at our holiday home. Can’t seem to find the correct information on the app. Also do EE provide a mobile router or can I just buy...

Pixel 3 Watch ordering help

Hi Guys.This may make me look silly, but I wish to purchase a pixel Watch 3 so I can use it with my existing pixel phone,one thing troubles me, when the order goes on, it says I need a PAC code, but I thought you only needed that if you was on a diff...

Incredibly disappointed with speed

I previously posted about a man at the door advertising that fibre 50 was my available top speed! Yet it was not, i then contemplated upgrading to fibre 67. Now it doesn’t show up on my deals. why can’t I go from fibre 50 to fibre 67. The speed is ex...

Data Roaming Costs in St. Lucia

Hi,I have a trip coming up to visit family in St. Lucia and Trinidad. I have looked online and cannot for the life of me find any details about the cost of using data in either of these locations. They are not available in any of the roaming packs bu...

Unlimited Data Plan, EU Roaming

Morning all, I am contemplating a Sim only deal with EE, it is Unlimited Data plus EU Roaming bolted on.  My question is twofold: 1.   If I have unlimited data in the UK, do I also have the same while touring around Europe and, if so, do you still re...

How much notice do I need to give to leave if I’m out of contract?

EE billing

Can anyone help!we made the switch from BT to EE broadband. The BT account was in my husband’s name and we made the Switch to EE to my name as I got a deal with my mobile contract! Unfortunately BT/EE are still after 3 months charging my husband for ...

eSIM transfer between 2 operational iphones - process? (not new phone scenario)

BackgroundI have an iphone 12 with an active EE eSIM on a monthly SIM-only plan. The EE app is installed on this phone, and the eSIM is linked to my account.I have retained the eSIM activation information originally provided by EE, which I think was ...