Customer upgraded to FTTP with EE but has remote office phone he cannot use

[FrankNicklin]

I have a friend who has been upgraded to EE FTTP. His home phone is connected to his router in the house, but he has an office in the garden connected back to the house via Ethernet, but has lost access to the office phone as obviously the copper service is no longer supported. The phone is on the same number, is there anyway to get the office phone connected to DV. I am going to upgrade the switch/AP in his office but need to have an idea if it possible to get his phone working perhaps with another analog to digital converter.

[XRaySpeX]

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@FrankNicklin wrote:

the office phone connection is not located near the router, its somewhere else in the house which I could not find

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Sorry, I don't get this. If there's phone in the office it must be (have been) plugged into a nearby phone socket. You continue with that &, as I understand it, do @JimM11 jiggery-pokery with the double plug connecter at the router end. That will inject the phone signal into the existing wiring & thence to the office.

Photos of both ends would be helpful.

[FrankNicklin]

The Office has a phone socket and an ADSL filter still connected. The Office phone is connected to that. The phone cable then went back to the house and must have been split at the master socket somewhere else in the house which I could not find and the owner could not tell me where it was, thats the problem. This is partly guesswork on my park as I cannot trace all the wiring.

Wiring as I see it.

[XRaySpeX]

Thanks, but I find it hard to read. Can you compress the rooms & the lines & so make writing bigger.

Can we see actual photos of the wall socket with Ethernet & phone sockets & of the socket in office? I think what you are calling Ethernet isn't.

What is the office router? I thought the router was in the top room or hall.

I think what you are calling a "Master" is just a junction box which fulfils no purpose other than to join wires together.

[FrankNicklin]

It is definitely ethernet cable, I provided the cable when it was installed. Its exterior grade running un an underground conduit. I did not wire it up though, this was done by the electricians on site. I have stripped back the conduit running from the hallway floor to the socket and it contains a single phone cable, which I'm guessing comes from the master (somewhere), there is no secondary cable from this socket to the office, so it must come from the master. The conduit also has the ethernet cable that runs between the house and the office.  The office end of the ethernet connects to a Draytek AP903 for the office Wifi and network distribution.

[XRaySpeX]

OK, I'm lost! I'll leave it there.

[JimM11]

@FrankNicklin Main cable coming into the property will terminate on the Master socket if you can find it on terminals AB, then depending on the type off master socket there is both Extension wiring on 2,3,5 and also the ability to extend the RJ11 for the fttc signal which is on a separate connection, both of which are on the Master BT socket. Best if you can locate or take pictures of what you have, sound's like with the VDSL/Ethernet combined socket someone has figured this out and wired to suit but for sure you will not have access to the extension wiring by the look off your diagram. 

[FrankNicklin]

Got the client to hunt down the connections. So incoming goes to a small DP then back out to his office. White cable from the DP goes down to the hallway socket.  So it is not a master socket at all, but is a BT box. There are no other extension sockets in the house.

Incoming Connections

Phone socket below is fed by the white cable shown in the picture above. 

Hallway socket

Ethernet port is the cable that connects the router to the office. There are no other extensions on the line.

[JimM11]

@FrankNicklin With the way you describe the wiring, you could try a ADSL filter on both the telephone socket and the office socket then connect the router to a dual as before, if not you are going to have to see if they have run a cable to the hall socket that has more than one pair of cables which it should have but that depends on what was done on the original installation at that specific time. There is a specific socket that OR have to prevent re-injection to the line but you sure would need the extra cores and wiring changes to suit. The way you describe the system then the office point would be live for the router also if on the main 2 cores coming into the property... Pictures require to be approved.

[FrankNicklin]

@Jim11  Thank for your reply. Both sockets do have an ADSL filter as they have always had, but sadly no luck at the office end.

I think the client is going to have to get BT to rewire the connection accordingly for the new service. I don't think there is anything I can do or suggest beyond this now.

Sorry, don't understand you comment about "Pictures require to be approved".

[JimM11]

@FrankNicklin When you post a picture it is checked and cleared before anyone else can view, you see it but no one else does, the wiring is not conducive for sending voice signal back over to the office with the way that it is currently cabled, so you are right someone needs to come rewire back out, hopefully there is some spare cores in the cable to do so, you only need one pair up at the junction box back from the main socket in the hall....