Control4 Smart system and EE Digital Phone

Fireblade69 · ‎12-07-2026

I have a Control4 home smart system being installed and it uses an Ubiquiti Cloud Max as the router before going to the Ubiquiti managed switch.

There is no bridge option on the EE router as far as I am aware and if I plug the EE router in, I get double NAT issues. How do I get the EE Digital Phone working when using the Ubiquiti Cloud Max. The Ubiquiti controls the IP ranges, IP allocation and Wifi.

Thanks

XRaySpeX · ‎12-07-2026

To be able to use EE's Digital Home Phone facility you must have the EE supplied router as the 1st downstream of the BB supply. I think if you connect the 2 routers LAN to LAN you will avoid a double NAT but it will be the EE router that is doing the DHCP (IP ranges, IP allocation). You could disable WiFi on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎12-07-2026

To be able to use EE's Digital Home Phone facility you must have the EE supplied router as the 1st downstream of the BB supply. I think if you connect the 2 routers LAN to LAN you will avoid a double NAT but it will be the EE router that is doing the DHCP (IP ranges, IP allocation). You could disable WiFi on it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP