BT Decor 1200 Code 0284863 not connecting via DVA or receiving calls.

[Seejayuu]

A few months ago I switched to a fibre line with EE.  I was sent two DVAs with the hub.  When my BT Decor 1200 is plugged into the DVA and I pick up the receiver I hear the dialling tone and can dial out and get connected.  But sometimes when I pick up the phone there is no dial tone.  If I switch off the DVA power and switch on again the DVA blinks orange and then goes blue. Pick up the phone and there is a dialling tone and I can dial out !   

I didn't think it affected incoming calls until today.  I was expecting a call and it did not come at the expected time.  When I checked the phone - no dial tone!  I switched the DVA off and on, got the dial tone. Dialled 1571 and there was a message from my expected caller !

What is the cause of the problem and what is the solution?\

[XRaySpeX]

@Jones01 : @Seejayuu said (s)he had a copper phone line. Therefore a BT master phone socket (preferred).

[Seejayuu]

@Jones01   Thanks for question.  Answer = Yes.

[Seejayuu]

@JimM11 Thanks for clarification.

[Seejayuu]

@XRaySpeX  Thanks for correcting me.

[JimM11]

@Seejayuu The question from @Jones01 may have been heading towards using existing phone points in the home but a lot depends on the position now of your EE Hub as you are full fibre connected and where the original Master Socket is located. But will leave it just now until or if the follow up happens.

[Jones01]

You are correct, @JimM11 . Fuller reply to follow . . .

[JimM11]

@Jones01 Go for it, done it many times before as an Engineer, and posted in the Digital Home Phone somewhere in the past.

[Jones01]

@Seejayuu ,

As @JimM11 said in his earlier post, if the OR master socket is near your router and the extension socket is close to where you want your phone to be, you can use your extension wiring to connect your phone.

If you are now on full fibre, the old BT master socket can be used to supply the DV phone service to the extension socket(s). The term that is used for doing this is 'injecting' the signal. It sounds a bit dramatic, but it's easy enough.

If the OR engineer removed the copper wire when s/he fitted your fibre cable, then you can connect the phone socket on the back of the router to the phone socket of the BT master socket using a BT phone plug to plug patch lead. Your extension socket would then become 'live' and you can plug your phone into it.

If the copper phone cable is still in place, it is now redundant. Cut it where it enters your house, making sure that the conductors inside the wire are not touching where you made the cut. If it's a clean cut you should be ok, but if it isn't, you need to strip back a bit of the plastic sheathing and insulate the conductors from each other. Then proceed as in the previous paragraph.

[Jones01]

Thanks @JimM11 . 

Did I get it right? That's what I did in our house and it works. It took me less than five minutes.

[JimM11]

@Jones01 Right idea, and all depends on the old FTTC wiring and the OR Master socket in use with the extension wiring. But you are correct BT Plug cable with a BT431A connector either side and go at it, worry not about if connected/disconnected status as no doubt OR have cabinet disconnected to free up so will be more than likely an open ended cable by now. Was one off the reasons that going DV on fttc all extensions died as the Landline was on the Filter side if all wired correctly and only the RJ11 port was direct on the outgoing cable typical for a OR Master type 5C MkIV socket.