@Scouser50 Does it show correctly on the my EE app ? If it does are you logging in to the correct account on the PC. The app and your online account are the same and the app is just a link to your online account
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
What a/c on your PC? Do you mean your MyEE a/c that is on EE's website?
If you think I helped please feel free to hit the "Thumbs Up" button below.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Solved,I recently changed my email address, but forgot to change it on the pc (app only) after a live chat conversation,they changed it to match the app email, and everything is ok, apart from the app, loading slowly .Kind regards Jimmy.
