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Roaming issues in Brazil

Dazzax3
Visitor

‎14-10-2025 04:43 PM - last edited on ‎14-10-2025 05:29 PM by

I am in the same situation.  Stranded in Brazil as I have been cut off and cannot contact customer services.  Is this a cyber attack?  I have a problem with my credit card and cannot call my card company.

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2 REPLIES 2
Katie_B
EE Community Support Team

‎14-10-2025 05:19 PM

Hello @Dazzax3. 

Welcome to the community. 

Has your phone previously worked OK in Brazil?

If not, did you activate roaming before leaving the UK?

Did you receive a welcome text when you arrived in Brazil?

Speak soon, 

Katie

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XRaySpeX
EE Community Star
EE Community Star

‎14-10-2025 05:24 PM

@Dazzax3 : When you say you've been cut off does that mean it was working there but now has stopped working or it has never worked there?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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