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Issues buying roaming add on

Zvyaro
Explorer

‎12-08-2025 07:00 AM

Is there a known issue with the app ATM? Ever since we landed in Bulgaria yesterday I have been trying to buy a roaming add on but I'm not able to manage any personal information because it says your information is temporarily unavailable" or "we can't get this now" and keep the directing me to restart and clear cache on the app which I have done. 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎12-08-2025 08:58 AM - edited ‎12-08-2025 08:59 AM

Hi @Zvyaro 

Was the PAYG SIM activated and used on EE UK network.

If pay monthly is roaming activated on your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎12-08-2025 02:28 PM

Did you receive a Welcome text upon arrival giving your roaming options? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Zvyaro
Explorer
In response to XRaySpeX

‎13-08-2025 04:56 AM

Yes. It did. So an update: I called EE, who themselves couldn't figure it
out so they just credited the saving I would have realised, were I to be
able to buy an add on.
0 Helpful