Roaming

A place to ask questions and share tips about using your phone abroad.

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EE Roaming - Help when abroad with your EE phone or device

If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...

Linzi_H by EE Community Support Team
  • 3565 Views
  • 4 replies
  • 19 Helpful

Roaming refresh

What’s changing? We’ve made non Europe Zone roaming easier with EE. From the 4th of December we'll be launching our new roaming passes that you can buy from the moment you landThis means we’re removing a number of Inclusive Extras passes and add-ons ...

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JordanTA by EE Knowledge Specialist
  • 43473 Views
  • 290 replies
  • 89 Helpful

Resolved! Can not find live chat under help section

I am currently abroad in other country and did not Text ‘ ROAMING’ to 150 when I was in the UK. Would like to ask what can I do now to active the service so that I can text and call from abroad? Cannot find the live chat/online chat button in the APP...

Wwwza by Investigator
  • 524 Views
  • 9 replies
  • 2 Helpful

Reached Spend Cap message - Unable to make roaming calls

Any ideas ? Have never had roaming problems and do not have a spend cap (checked EE App) but cannot make any calls in USA now. Had no problems 4 months ago when here and customer services do not seem to have a clue! 

Jonhad33 by Investigator
  • 584 Views
  • 3 replies
  • 1 Helpful

Resolved! Data and calls while in Switzerland with a PAYG EE Sim

I'm travelling to Switzerland for a week with my EE PAYG phone. I can see phone calls cost 70p per min and texts 30p each. If I want to buy an Add On for some minimal data usage do I just pay £10 for the 8Gb option? Are there any extra fees on top of...

philmeup by Explorer
  • 346 Views
  • 1 replies
  • 3 Helpful

Resolved! roaming

EE have increase cost to the US by 400% from £25 per month to £25 per week! vodafone do a vice and data package with a uk number for £22 per month. Works perfectly where calls to  and from UK /US are free and it includes 25GB of data. it's a complete...

-33333- by Explorer
  • 369 Views
  • 3 replies
  • 2 Helpful

Resolved! free roaming - pay monthly

Hi, my Pay Monthly contract has free EU roaming, but I was misled and charged £2,47 to use my allowance for the last 2 years. Has anyone had the same experience? What should I do now? I have raised a complaint, but EE has been closing complaints with...

dk29 by Investigator
  • 416 Views
  • 3 replies
  • 3 Helpful

Resolved! Suddenly get 'calls to this number are barred from your phone'

Hi there - I'm suddenly getting this message when trying to call my mom in Finland 'calls to this number are barred from your phone'. I've been in contact with EE and they say it all should be working, but obviously isn't. I've checked the settings o...

JenLon by Investigator
  • 3456 Views
  • 16 replies
  • 4 Helpful

Can't receive sms messages while abroad

Hi, I'm in Singapore. I've bought Zone 1 roaming 7 days for £25. I've now got data (since i bought the add on yedterday) but no sms. So no OTP's are coming through including those from EE.I'm on Singtell/EE network here. Data roaming is enabled and I...

In America

Arrived in USA and can’t seem to be able to get a pass? When I text ROAM USA it comes back saying there’s an £8 charge per day

AMCDOE by Visitor
  • 290 Views
  • 1 replies
  • 3 Helpful

Resolved! Add on link not working from USA

Any ideas on how to contact re about roaming from the US , the add on link doesn’t work and neither does the contact from abroad number

Chrise4 by Visitor
  • 264 Views
  • 1 replies
  • 1 Helpful

Resolved! Calls from abroad

I will be in China for a few months, so I am not buying a monthly PAYG pack for now. But I bought the REST OF THE WORLD & 100 UK mins for 30days 2 add ons, just want able to receive & make calls. However it seems still using my credits for I made cal...